Privacy Policy

findabusiness.net.au (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information when you interact with findabusiness.net.au:

• Business listing information: Business name, phone number, address, website, description, contact name and email when you request a listing.
• Review information: Name, email, rating and review content when you submit a review.
• Usage data: Pages visited, search queries, and browsing behaviour via Vercel Web Analytics and Speed Insights.
• Technical data: IP address, browser type, device information, and cookies.
• Public-source listing information: Our team may create an unclaimed listing from accurate business details that a business has conspicuously published, including its website or other reliable public source. We record the source and the reason the contact is relevant.

2. How We Use Your Information

We use your information to:

• Publish and maintain business listings on the directory
• Communicate with you about your listing
• Moderate and publish reviews
• Improve our website and services
• Send relevant business communications where we have consent or a lawful inferred-consent basis, with sender identification and a working unsubscribe method
• Comply with legal obligations

3. Data We Do NOT Share

We do not:

• Sell your personal information to third parties
• Publicly display business email addresses — these are used exclusively for internal communication
• Publicly display reviewer email addresses — these are used for verification and moderation only

4. Cookies

We use essential cookies for site functionality. Vercel Web Analytics and Speed Insights provide aggregate usage and performance information without using third-party advertising cookies. You can control essential cookies through your browser settings, although blocking them may prevent account sign-in and other secure features from working.

5. Data Retention

We retain information only for as long as it is needed for the directory, security, complaint handling or legal obligations. Unverified review submissions expire automatically, and technical addresses used for abuse prevention are stored as one-way hashes where practical. You can request access, correction or deletion by contacting us.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Make a complaint about our handling of your information

Unclaimed business pages include a direct request form for correction or removal. We aim to assess complete requests within seven days. You can also review our Review and Takedown Policy.

7. Third-Party Services

We use third-party services including Supabase (database hosting), Vercel (website hosting, analytics and performance monitoring), and Resend (email delivery). Each of these services has its own privacy policy governing how they handle data.

8. Contact Us

For privacy-related inquiries, please contact us at hello@findabusiness.net.au.